FAQ's
Here, you’ll find answers to the most frequently asked questions about our leather bags, shipping, returns, and more.
General Questions
Q: What kind of bags does Brope offer?
A: Brope offers a thoughtfully curated collection of premium leather bags, including totes, satchels, crossbodies, backpacks, and briefcases—crafted to complement both lifestyle and style.
Q: Are your bags made from sustainable materials?
A: Yes! We prioritize sustainability and craftsmanship by using ethically sourced, eco-conscious leather and materials wherever possible.
Q: How can I contact Brope for more information?
A: You can reach us at support@brope.shop. Our team is here to help with any questions or concerns.
Shipping
Q: Do you ship internationally?
A: At the moment, we ship only within the United States. For updates or special shipping requests, feel free to contact us.
Q: How long does shipping take?
A: Orders typically arrive within 5–8 business days from the date of dispatch.
Q: Can I track my order?
A: Yes! Once your order is shipped, you’ll receive a tracking number via email so you can follow your delivery in real time.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return window. If you're not satisfied with your purchase, you may return it for a refund or exchange—no hassle.
Q: How do I initiate a return?
A: Email us at support@brope.shop with your order number and reason for return, and we’ll guide you through the process.
Q: When will I receive my refund?
A: Once we receive and inspect the returned item, refunds are processed within 10 business days to your original payment method.
Orders and Payments
Q: What payment methods do you accept?
A: We accept the following payment methods:
- American Express
- Apple Pay
- Diners Club
- Discover
- JCB
- Mastercard
- Visa
Q: Can I modify or cancel my order?
A: If your order hasn’t been processed yet, we’ll do our best to assist. Please contact us at support@brope.shop as soon as possible.
Q: What should I do if my payment fails?
A: Double-check your details and try again. If the issue persists, reach out to us for help.
Q: Are my payment details secure?
A: Absolutely. We use industry-standard encryption and secure payment gateways to protect your information.
Need help with something not listed here? Don’t hesitate to reach out—we’re just an email away at support@brope.shop.
Contact Information:
BRAND: Brope
PHONE: +1 929-652-8857
MAIL: support@brope.shop